Topic
retention
- Helping Instead of Selling
David Skok opens this post on selling with the classic sales training mantra — customers love to buy, but hate to be sold to: Customers hate being sold to. They don’t mind getting expert help when they want to buy som…
- Churn is a Company Problem
Customer success teams in SaaS are most closely associated with measuring and preventing churn in business, often even having compensation or performance metrics tied to churn rates. We look to CS teams to identify ch…